Refunds & Return Policy
Thank you for shopping at All Holiday Apparel (AHA). We take pride in creating unique, made-to-order products, manufactured and shipped from the United States. We want you to be completely satisfied with your purchase. If you are not, here is our return policy:
When are refunds possible?
Return Policy
Due to the custom nature of our made-to-order products, we can only accept returns under the following conditions:
-
Unused Item: The item(s) must be unused and in the same condition that you received them.
-
Defective Products: If your item(s) arrive with a manufacturing defect, we will accept a return.
-
Notification Period: You must contact AHA within 31 days of receiving your order to initiate a return.
How to initiate a return
1. Contact All Holiday Apparel customer support via email within 31 days of receiving your order.
2. Provide your order number and details about the reason for your return, including photos if the item is defective.
3. Our customer support team will review your request and provide you with instructions for returning the item(s), including the return shipping address.
Return Policy
return shipping
Return Policy
-
If the return is due to a defect, AHA will provide a prepaid return shipping label.
-
For all other eligible returns (unused items), the customer is responsible for return shipping costs.
refund process
Return Policy
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.
Non-Returnable Items
Please note that due to the made-to-order nature of our products, we cannot accept returns for reasons other than those listed above (unused items, defects, and contacted AHA within 31 days of receipt).
Lost Packages
Return Policy
In case the package has been lost, the first thing to do is to check whether the submitted address is 100% accurate. Even a single missing letter or number can cause a delivery failure.
If the address is correct, customers please make sure to contact the local post office or the carrier provided in your email for shipping tracking. Occasionally, we see that upon arriving at the destination city, the package is stored at the local post office and the recipient has to collect the package from there.
After both of these steps have been completed, please reach out to our Support team. We will investigate it further and offer a free replacement if we determine that there was no error on the customer’s part.
Bad Odor
Please note that a faint odor is a natural occurrence in the direct-to-garment (DTG) printing industry. Typically, the odor will disappear after the first wash.
Return Policy